Shenzhen Box Laser Technology Co., Ltd. is a company that provides fiber laser modules, fiber laser devices, and customized optical product solutions. The products are mainly used in fiber optic communication, fiber optic sensing, and other fields. Has strong research and development, production, and sales capabilities. Our company adopts advanced process technology, possesses advanced production and testing equipment, and has leading technology and cost control advantages in device coupling packaging and module design. We also have a sound quality assurance system, which can ensure the provision of high-performance and highly reliable quality optoelectronic products to customers.
We will be committed to providing our customers with higher quality products and faster responses, helping them create greater value and grow together with them.
Mission: To assist customers, provide better product solutions, and optimize industry costs;
Vision: Technological innovation, intelligent manufacturing, achieving a leading brand in optoelectronic technology;
Values: Customer first, service first, reputation based, win-win cooperation.
The main products of the company are:
980nm pump light source, DFB CWDM light source, SLED broadband light source, ASE broadband light source, fiber amplifier EDFA, etc;
How to handle repairs for faults that have occurred during the warranty period but have been disassembled by the customer?
Charging and after-sales principle: Normal maintenance fee multiplied by 300%, the remaining warranty is invalid, and the warranty is terminated;
Process: After the customer acknowledges dismantling and agrees with the charging principle, they enter the inspection process - the box laser issues the inspection results and repair quotation:
Agreed by the customer: carry out repairs and testing (in principle, a repair contract must be signed) - issue a repair report using the laser box - seal with new tear resistant stickers - invoice the customer for payment - send the repaired product back to the customer);
If the customer does not acknowledge dismantling or agrees to repair: send the original product back to the customer - the manufacturer will issue an inspection report;
How to deal with repairs for products that have been disassembled by customers outside the warranty period?
Charging and after-sales principle: normal maintenance cost multiplied by 300%;
Process: After the customer acknowledges dismantling and agrees with the charging principle, they enter the inspection process - the box laser issues the inspection results and repair quotation:
Agreed by the customer: carry out repairs and testing (in principle, a repair contract must be signed) - issue a repair report with the laser box - seal with new tear resistant stickers - invoice the customer for payment - send the repaired products back to the customer);
If the customer does not acknowledge dismantling or agree to repair: return the original product to the customer - provide a laser inspection report for the box;
The warranty period for non disassembled products is within 1 year, starting from 7 days after the end customer receives the product for the first time; (Consider the transit time of trading partner companies)
There is a warranty period for dismantled products: products that have been dismantled by customers, regardless of whether they are within the warranty period, will no longer be covered by the warranty. If there is another malfunction, a repair fee will be charged again. If the anti tear sticker is damaged again, a 300% repair fee will continue to be charged;
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